Refund Policy

Last Updated: 3/8/2025

At SmartOfferZone, we want you to be completely satisfied with our services. This refund policy outlines our guidelines for refunds and cancellations.

1. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No partial refunds are provided for unused time in the current billing period

2. Refund Eligibility

We handle refunds on a case-by-case basis with the following considerations:

• Refund requests must be submitted within 14 days of purchase
• First-time subscribers may be eligible for a full refund if requested within 7 days
• Technical issues that severely impact service usage may qualify for partial or full refunds
• Refunds are processed through our payment processor, Paddle

3. How to Request a Refund

To request a refund:

• Contact our support team at [email protected]
• Include your order ID or subscription details
• Provide a brief explanation for the refund request
• We will respond to your request within 2 business days

4. Refund Processing

When a refund is approved:

• Refunds are processed through Paddle, our payment processor
• The refund will be issued to the original payment method
• Processing time typically takes 5-10 business days
• You will receive an email confirmation once the refund is processed

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription time already used or elapsed
• Services already delivered or consumed
• Requests made after the 14-day refund window
• Cases where our terms of service have been violated

6. Special Circumstances

We may consider refunds outside of our standard policy in cases of:

• Extended service outages
• Technical issues preventing service access
• Billing errors or duplicate charges
• Other exceptional circumstances evaluated on a case-by-case basis

7. Contact Information

For refund-related inquiries or to submit a refund request, please contact us at:

Note: This refund policy may be updated from time to time. Any changes will be posted on this page with a new “Last Updated” date.